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Almost half of consumers say they have suffered poor service over the last year

The study also found that consumers are turning away from AI and automation when it comes to customer service.

More checks, tests and scans to be offered out of hours at local health centres

There are 100 community diagnostic centres across England offering out-of-hours services, 12 hours a day seven days a week ...

Warning over ‘decade of decline’ for one of England’s precious chalk streams

Conservationists call for more action to protect chalk streams after 10 years of monitoring shows major falls in river insects.

Social media terms skibidi, tradwife and delulu added to Cambridge Dictionary

Slang terms popularised by social media are among the thousands of words added to the Cambridge Dictionary this year.
The Northern Echo11 分钟

Dame Helen Mirren: I am such a feminist, but James Bond has to be a guy

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written ...
The Northern Echo11 分钟

Mother of murdered Olivia Pratt-Korbel joins call for communities to speak out

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...
The Northern Echo11 分钟

Communities ‘have more confidence in police’ three years on from fatal shootings

Communities that were “rocked” by three fatal shootings in the space of a week have more confidence in police three years on, a force has said. Merseyside Police was one of the first forces in the ...