Retention Brand loyalty is one of the top priorities of CRM. Using customer feedback data, social media monitoring, and a host of other sets, organizations gain a deep understanding of how faithful ...

Customer Relationship Management (CRM) can be many things; a strategy, a process, a business goal. Here, though, we focus on CRM as a software; a cloud-based, digital tool that stores, organises, and ...

Customer relationship management (CRM) platforms have been around since the '90s. Back then they were mainly a combination of database marketing and contact management.

Customer relationship management (CRM) implementation is a 10-step process for launching CRM software for your business. When implemented correctly, your new CRM will help you manage contacts ...

Unfortunately, if your CRM provider goes down and you can't access your data you're going to have twiddle your thumbs until their systems are restored. This is happened to my firm and our clients ...

Cleaning CRM data is essential for every business: it breeds efficiency and productivity. If your team hasn’t already cleaned up your CRM database, the best time to start is now.

Data quality has a direct impact on revenue—almost half (44%) of companies estimate their company loses over 10% in annual revenue due to poor-quality CRM data.